How do I get tracked shipping?
Add the Tracked Shipping addon to your order for tracked shipping.
If you choose Tracked Shipping and your order goes missing in the post, I’ll send out a replacement at no cost to you.
If you choose not to go with Tracked Shipping and your order goes missing in the post, I’ll send out a replacement but we’ll each pay 50% of the new shipping cost.
If your order goes missing multiple times, you will have the option to refund or pay for tracked shipping on a second replacement.
Last updated: April 21, 2021 05:42
Why does the shipping price jump massively after a certain weight?
After a certain point I can no longer send it as a large letter so it needs to go as a parcel which, unfortunately, carries customs charges and a higher shipping cost. I would recommend, for all of us, to remove things from your order so as to stay within the large letter weight limit. It’s just much easier for everyone.
Last updated: April 21, 2021 05:46
I've been sent the Postcards and Papercraft but not the Apothecaria PDF?
The Apothecaria PDF and soundtrack will come at a later date. Once they’re available, you’ll be able to download them the same way as you downloaded your other digital files.
You’ll also get an itch.io key sent out to your Kickstarter email.
Last updated: April 21, 2021 05:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.